Terms & Conditions

Terms & Conditions for Spareblocks.com

Terms and Conditions

Welcome to Spareblocks.com

Please read these conditions carefully before using the Spareblocks.com website. By using the Spareblocks.com website and purchasing our goods, you signify your agreement to be bound by these conditions.

1. Copyright and Database Rights
All content included on the website, such as text, graphics, logos, button icons and images, is the property of Spareblocks.com. You may not systematically extract and/or re-utilise parts of the contents of the website without the permission of Spareblocks.com. You also may not create and/or publish your own database that features parts of this website without our express written consent. Written consent will not be unreasonably refused if the purpose for reproduction will have no adverse effect on the business of Spareblocks.com – e-mail any such request to info@spareblocks.com.

2. Trademarks and Designs
Items on this site are a mix of new and used Lego parts. The trade name Lego is only used on this site to clarify the manufacturer of the parts, and in no way is Spareblocks associated with the Lego company, and in no way do we intend to portray ourselves as associated.

3. Purchase of items
Visitors can select items for purchase by pressing the corresponding ‘Add to Cart’ buttons and specifying the quantity of each part required. The quantity of parts in stock is shown on the site for each item. Please order carefully as the PayPal shopping Cart will not correct orders for stock we do not have. Our packing and postage is kept to a strict minimum to help maintain our reputation for providing an affordable spare parts service. In order to maintain our low prices, we try and utilise standard first class posting methods and only use more expensive signed for postage on larger orders. In order to prove postage, a photographic record is taken of every complete order and every addressed package, together with every postal receipt (except where pre-paid stamps are used). Items rarely go missing in the post, but in such an event, Spareblocks will provide evidence that the order has been picked and addressed correctly.

When ordering, please carefully check that the quantity of each item you require is in stock - the quantity available is given underneath the picture of the item. When we receive orders asking for more items than we have in stock, we will try to complete the order from reserve stock, but where this is not possible, we will complete the order as best we can and make a refund for the parts not available. To avoid disappointment, purchasers are asked to check the quantity level on each item before ordering. To see if we can source additional items from unsorted stock before ordering, customers are welcome to e-mail us with the part numbers where stock is shown as insufficient with an indication of the quantity they would like so we can check our unsorted stock and advise accordingly.

We are not a bulk supplier and exist to provide replacement parts for people seeking to complete Lego sets. Where we believe orders have been placed to cherry pick items for resale we reserve the right to refuse the order and refund as it costs us a great deal of time to pick such orders and it leaves genuine buyers unable to buy the parts.

When we receive orders that we cannot significantly complete, we may opt to fully refund and advise accordingley. If you do order an item showing out of stock, we will try and find the part, send you the nearest item we have instead or simply refund the item once the remaining items have been dispatched.

Postage costs are automatically calculated by PayPal and depend on the value of the order as illustrated in the schedule below.

4. Quality of used items

If your spare parts are for a specific model, after or during the ordering process, you may want to let us know the set number (this is a 4 digit number that is shown on the front of the box/instruction manual). By doing this, we can double check that the parts we are sending are authentic replacements - the style and design of Lego parts has varied slightly over the years. Additionally, if you have a well-used older vintage set, you may not want brand new shiny parts as these could spoil the look of the model. Likewise, if the model is a very new set you may prefer new, or only slightly worn parts - again, if you provide us with such information or preferences, we can be selective (where stock allows) when picking the order.

As a rule we do not clean used parts, so where stock is limited or the part is inherently vintage, used parts can sometimes benefit from cleaning (especially if they are to be used on a model that has newer appearance). Lego parts can be safely cleaned by placing the parts in automatic washing powder dissolved in warm water (max. 40 degrees Celsius). The parts can be left in the solution until all the dirt and stains are removed (usually 1 to 5 hours, but longer if required) (once clean, thoroughly rinse the parts off under cold water and leave to dry naturally). do not use abrasives on your Lego parts, hot water, toxic or acidic chemicals and never wash parts that have metallic parts unless you are sure they will not rust as a result of the process.

Older vintage parts will invariably be well used and when stock levels are low our ability to select good examples is limited. We stock and supply some well worn vintage parts as it is often difficult to aquire these parts in any condition let alone pristine, and in cases where the set requiring a missing piece is very old and well used, a worn or less than perfect peice is appropriate. Accordingley, if you require a good example of a certain piece, we would advise you avoid purchasing parts that are in low supply numbers. Similarily, if you need consistency in quality, you should avoid ordering our entire stock of one item, as the quality will likely vary from very good/almost new through to well worn/aged. As a general rule, we will select the best example available from the stock unless you advise us otherwise.

We are Lego enthusiasts ourselves and strive to provide an affordable and enjoyable buying experience. Much of our custom is repeat custom, so we pride ourselves on making sure every customer is delighted with our unique service. Every order is individually picked by someone with considerable Lego knowledge, and if we have any doubt regarding an order we will personally contact you to make sure the order is completed correctly. We make only modest profit from offering this service (we don't even make the minimum wage standard set for the UK), so customer satisfaction is very much our key motivating factor.

Our P&P charges are set out in the table below. These charges are itemised as postage at checkout but also help towards the cost of preparing, picking and packing your orders. Non UK buyers must order at least £20 of parts plus the P&P charge. The postal costs we face are high, and we are increasingly unable to cover our operating costs, and If we cannot afford to process an order due to the size and weight with the postage provided, we will fully refund the order and explain why - in the event you intend to order larger low cost items, please review the P&P and if you think we might have difficulty covering the service of packing and picking with the amount calculated by the cart, please add one or more £1 supplements to your cart until the order is viable for us to process for you.

5. Events beyond our reasonable control
We will not be held responsible or liable if we cannot perform our obligations because of circumstances beyond our reasonable control such as; technical failure, severe weather, fire or explosion, civil disorder, war, or military operations, natural or local emergency, anything undertaken by government or other competent authority or industrial disputes of any kind. This condition does not affect your statutory rights and we will, at all times, do everything reasonable to mitigate the effect of any such unforeseen restrictions.

6. Governing law and jurisdiction
Any agreement made with Spareblocks.com is governed by and construed in all respects in accordance with the laws of England and Wales.

7. Our details
Spareblocks.com is based in West Yorkshire, England. Our full contact details are listed at the bottom of this page.

Help! - I cant find the part I am looking for!

If you cant find the part you need or if you have any other queries complete and send the form below and we will try and respond as soon as we can by e-mail. We need a set number and we need the part number you are looking for - to locate the part number click on the link below and enter your set number to see the parts inventory which includes the part number(s) you are looking for. We cannot trace parts from numbers off the back of set boxes.

You can also refer to one of our part numbers e.g. I am looking for a part the same as B2 but in blue etc.

Click here to retrieve part numbers from Peeron.com (simply type in your set number in the search box)

Part enquiry form:

First name:

Last name:

Email address:

Company:

Lego set number:

Request information on:

Part numbers you are looking for (as provided on Peeron.com's inventory for the set number above):

Best way to contact you:

Last updated 16/10/2016 10.12
Spareblocks.com, Unit 50 Barkston House, Croydon Street, Holbeck, Leeds, West Yorkshire, LS11 9RT, UK
email:- info@spareblocks.com, tel:- 07976 958681